Refund policy

RETURNS, REFUNDS & WARRANTY POLICY

Returns

At Beauty Bazaar, customer satisfaction is important to us. We encourage customers to carefully review product descriptions, specifications, colours, sizes, and suitability before making a purchase.

If you receive an incorrect, damaged, or faulty item, please contact us as soon as possible so we can assist.

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Change of Mind

We do not offer refunds, exchanges, or store credits for change-of-mind purchases.

Please choose carefully before placing your order.

This includes situations where:

* An incorrect product has been selected.
* The wrong colour, size, model, or quantity has been ordered.
* The product is no longer required.
* Personal preferences have changed after purchase.

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Non-Returnable Products

For hygiene, health, and safety reasons, the following products cannot be returned or exchanged unless they are faulty or required under New Zealand consumer law:

* Cosmetics and makeup products
* Nail polishes, gel polishes, and nail liquids
* Waxing products
* Eyelash and eyebrow products
* Hair care and beauty products
* Personal care items
* Opened or used beauty products
* Clearance and sale items
* Gift cards

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Salon Furniture & Equipment

Salon chairs, barber chairs, beauty beds, trolleys, stools, reception furniture, and other salon equipment must be inspected upon delivery.

Returns for these products may only be considered where:

* The product arrives damaged.
* The product is faulty.
* The product supplied differs from the item ordered.

Products that have been assembled, installed, modified, or damaged after delivery may not be eligible for return.

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Approved Returns

Any approved return must:

* Be accompanied by proof of purchase.
* Include all original packaging, accessories, and components.
* Be returned in original condition.

Beauty Bazaar reserves the right to inspect all returned items before approving any refund, repair, replacement, or exchange.

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Warranty

Many salon furniture and equipment products sold by Beauty Bazaar are covered by a manufacturer’s or supplier’s warranty.

Warranty coverage applies to manufacturing defects occurring under normal intended use.

Warranty does not cover:

* Normal wear and tear
* Accidental damage
* Misuse or neglect
* Improper assembly or installation
* Damage caused by incorrect operation or maintenance
* Commercial misuse outside intended use

Proof of purchase is required for all warranty claims.

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Consumer Guarantees Act

Nothing in this policy limits or excludes any rights available to consumers under the Consumer Guarantees Act 1993.

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